ACCESSIBILITY STATEMENT

Accessibility Statement for IMAGE WORKS
Commitment to Accessibility
IMAGE WORKS is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Measures to Support Accessibility
IMAGE WORKS takes the following measures to ensure accessibility:

• Include accessibility as part of our mission statement.

• Integrate accessibility into our procurement practices.

• Provide continual accessibility training for our staff.

• Assign clear accessibility goals and responsibilities.

Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. IMAGE WORKS is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Feedback
We welcome your feedback on the accessibility of IMAGE WORKS. Please let us know if you encounter accessibility barriers on our website:

• Email: paul@image-works.co.uk

• Phone: 07811226655

• Postal address: School Walk, Yate, Bristol BS37 5PS

Technical Specifications
Accessibility of IMAGE WORKS relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML

• WAI-ARIA

• CSS

• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.
Limitations and Alternatives
Despite our best efforts to ensure accessibility of IMAGE WORKS, there may be some limitations. Below is a description of known limitations and potential solutions:

• Comments from users: Uploaded images may not have text alternatives. We monitor user comments and typically repair issues within 2 business days. Please contact us if you observe an issue.

• Third-party services: Some third-party services may not be fully accessible. We make every effort to ensure that third-party services comply with accessibility standards.

Assessment Approach
IMAGE WORKS assessed the accessibility of IMAGE WORKS by the following approaches:

• Self-evaluation

Formal Complaints
We aim to respond to accessibility feedback within 5 business days and to propose a solution within 10 business days. You are entitled to escalate a complaint to the Information Commissioner's Office (ICO) should you be dissatisfied with our response to you.